Support
Before contacting support, please check that you have the most current
version of the application that you are using. Use the links below to go
to the applicable product update page. There you will find version
information and you will be able to download the most current version of
the application.
SPC XL Update Page
DOE Pro XL Update Page
DOE KISS Update Page
DFSS Master Update Page
DFSS XL Update Page
QFD XL Update Page
SnapSheets XL Update Page
SimWare Update Page
Black Belt Software Suite Update Page
If you are running the most current version and you are
still having
technical problems, contact
techsupport@sigmazone.com.
Please include the following information
in your email.
- The name of the product (SPC XL, DOE Pro XL, etc.)
- Your name and serial number (or CD Key)
- A description of the problem
- If applicable, a workbook that includes the data for the problem you
are having
Please keep in mind that technical support is to help you resolve
errors. If you would like help with data analysis, understanding
statistical results, or help setting up experiments we can provide
consulting support. For more information contact
sales@sigmazone.com.
Online Customer Care (online orders only)
If you purchased software online the customer care center
provides status for current and past orders, as well as allows you to
re-setup your download if you lost the setup files.
Customer Care Center